Midwest Manufacturing Reviews

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door warranty problem part information issue doors top house instruction
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New Reviewer

Damaged product and not as good of a system that I was led to believe.

I have written this out 2 times already but your system won't submit it. Frustrating. Products table top was cracked before it was packaged. Box and Styrofoam table insert are in perfect condition. Employees issue. Wasn't as good a system as the advertising led me to believe. I would like to send it back and upgrade to a better system.
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1 comment
#2100938

Please have someone call me. Tom Meyers. 651 246 ****

ID
#3134357 Review #3134357 is a subjective opinion of poster.
Location
Ellendale, Minnesota

Warranty

I called to ask about a 5 year glass warranty on a 2 year old house. They just dismissed me because I am not the original owner of the house. Pretty aggravating that they wont stand behind their $700 door!

User's recommendation: Good luck.

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ID
#3076131 Review #3076131 is a subjective opinion of poster.
Location
Santa Rosa, California

Warranty information

Needed warranty info on a set of french doors. Midwest responded positively and quickly to resolve the issue. Thanks Pissed Off Consumer for making this happen
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ID
#3042715 Review #3042715 is a subjective opinion of poster.
Location
Grandville, Michigan
New Reviewer

Recommendation for product use improvement

I called Midwest Manufacturing to suggest that if the hollow panel door I purchased at Menard's yesterday would have indicated where to cut down the length I would have saved me an hour's work. I said if the manufacturer put a four-inch board across the top and indicated where to cut if needed then it would do the job. The woman explained one- inch edges are an industry standard for their vendors and any cutting of the door results in voiding the warranty. I said that I expect most doors that are replaced will need cutting down (my house was built in 1965). She then said when people call us about the issue we advise them to cut off an edge, cut out the cardboard, and then reinsert the cut-off part. I said then they should put that information on the door so people will not have to call the store. I added that as a customer I would purchase a door that I had only needed to cut instead of partially rebuild. It appears that vendors could solve this problem at their end.

User's recommendation: Be aware of panel door issues.

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ID
#2139814 Review #2139814 is a subjective opinion of poster.
Preferred solution
My solution is to ask the vendors or their standards organ to add a 4" board along the top of the hollow door or at least offer instructions when needed to cut to fit
New Reviewer

New door did not come with window frame plugs

Midwest Manufacturing - New door did not come with window frame plugs
No plugs with new door, left message with option three on my cell , requested call back. Model # of my new prehung door is 414****, my address is 613 pierce drive, Youngstown Ohio, 44484, bob morrell
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ID
#1572069 Review #1572069 is a subjective opinion of poster.
Location
Youngstown, Ohio
Service
Midwest Manufacturing Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Had a deck built and cannot use it due to wood

I had a deck built onto my home. I had a contractor build the deck and he purchased the decking from Menard's. I was given instruction a waiting and letting it "season" before staining. I waited past the allotted time and began to stain. I started with the hand rails and the looked great. I then started on the floor part of the deck and was about 3/4 of the way done when I noticed brown sticky stuff all over what I had stained on the floor. I called Manard's and the seemed perplexed so they sent out a rep to have a look. They said that it was not their problem it was the manufactures problem. Midwest Manufacturing was who I neeeded to contact. They said that it was sap and that it was a "natural" occurance. We rented a sander sanded it all back off, bought a sealer, a different stain(as we were told our stain was too dark?), power washed and tried again..... same thing. Again Midwest Manufacturing said soory, not there problem. Almost 2 years with a deck I cannot even walk on!
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ID
#231952 Review #231952 is a subjective opinion of poster.
Location
Lafayette, Indiana
Loss
$4200

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